I am always aware of the future, the past as well as the present of every one of you. So, I am not moved so much by mercy. Not that I am hard hearted or that I have no mercy. If you bolt the doors fast, how can the rays of My grace be available to you? Since I know the past, my reaction is different; if only you knew, you too will react differently. It is the consequence of evil, deliberately done in the previous birth, and so, I have to allow the suffering to continue, often modified by some little compensation. I do not cause either joy or grief; you are the designer of both these chains, that bind you.
(From : Sai Veda, The Word of God, sayings of Bhagavan Sri Sathya Sai Baba)